NEWLINE HONG KONG SERVICES LIMITED (NEWLINE HONG KONG) is committed to protecting your privacy. This policy sets out the personal data which NEWLINE HONG KONG may collect about you and how NEWLINE HONG KONG will use and safeguard this. Your application for and/or entering into this contract of (re)insurance with NEWLINE HONG KONG constitutes your acceptance of and consent to the terms of this policy, as may be modified from time to time. If you are providing personal data of another individual to NEWLINE HONG KONG, you undertake that prior to such disclosure, you shall have obtained the requisite consent in order to disclose their personal data to NEWLINE HONG KONG.

Information Newline Hong Kong May Collect About You
NEWLINE HONG KONG may collect and process personal data about you, including:

  • information you provide when completing forms or proposals for (re)insurance;
  • information provided by you, your (re)insurers, (re)insurance brokers, intermediaries and professional advisers in obtaining (re)insurance, pursuing a claim against a NEWLINE HONG KONG insured or presenting a claim under a policy; and
  • details of transactions you carry out with NEWLINE HONG KONG.

Use of Personal Data
NEWLINE HONG KONG may use the personal data it holds and collects about you to:

  • provide you with information, products and services you request from NEWLINE HONG KONG;
  • underwrite and administer your policy;
  • undertake obligations arising out of or in any way involving contracts entered into between you and NEWLINE HONG KONG or the Insurers including, without limitation, assessing and processing claims under policies purchased from or through NEWLINE HONG KONG;
  • notify you of changes to NEWLINE HONG KONG’s products and services;
  • communicate with you in response to your enquiries, comments and suggestions; and
  • contact you when necessary.

Disclosure of Your Information
NEWLINE HONG KONG may also disclose your personal data to third parties:

  • who perform (re)insurance, business or professional functions for NEWLINE HONG KONG including, without limitation, (re)insurance companies, (re)insurance brokers, professional advisers and other service providers involved in investigating, adjusting, defending and settling claims involving you or auditing including, without limitation, investigators, independent claims adjusters, professional advisers and other service providers.
  • if it sells or buys any business or assets, in which case NEWLINE HONG KONG may disclose your personal data to the prospective seller or buyer of such business or assets.
  • if NEWLINE HONG KONG or substantially all of its assets are acquired by a third party, in which case personal data held by NEWLINE HONG KONG about its customers will be one of the transferred assets.
  • if it is under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, to enforce or apply NEWLINE HONG KONG’s Terms and Conditions of Use or other agreements or to protect the rights, property or safety of NEWLINE HONG KONG, its customers or others. Such includes, without limitation, exchanging information with other companies and organisations for the purposes of detecting and preventing insurance crimes, fraud protection and credit risk reduction.

NEWLINE HONG KONG does not provide or sell your personal data to third parties for their commercial purposes, although it does provide personal data to third parties as described above.

NEWLINE HONG KONG may also disclose your personal data to any member of its group (which term shall include its subsidiaries, ultimate holding company and subsidiaries of its ultimate holding company). Information submitted to one office may be accessed, stored or processed by another office in another country in which NEWLINE HONG KONG or any member of its group has offices, including countries outside of Singapore.

Other than as described above, NEWLINE HONG KONG will keep your data confidential, safe and secure. Your personal data will be kept for no longer than is necessary for legal and regulatory purposes and for NEWLINE HONG KONG to meet its obligations to you.

Your Rights
You have the right to ask NEWLINE HONG KONG not to process your personal data for marketing purposes. You can exercise this right at any time by contacting NEWLINE HONG KONG at the email address provided at the end of this privacy policy.

Access to Information
You have the right to access personal data held about you. Your right of access can be exercised in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). In order to make a data access request, please email privacyinfo@newlineuml.com. NEWLINE HONG KONG reserves the right to make a reasonable charge to meet its costs in providing you with details of the information it holds about you where such is permitted by local law. If you consider any of the personal data NEWLINE HONG KONG holds about you is inaccurate, you may request that that NEWLINE HONG KONG corrects it.

Changes to Newline ’s Privacy Policy
Any changes to this privacy policy will be posted on our website and may be accessed at:
https://newlinegroup.com/privacy-statement/.

You should check the website periodically for changes to this privacy policy. Any changes to this privacy policy shall be effective immediately upon posting.

Contacting Newline Hong Kong
Questions, comments and requests regarding this privacy policy are welcomed and should be directed to NEWLINE HONG KONG’s Data Protection Officer at the following address:

Newline Hong Kong Data Protection Officer
c/o Newline Asia Services Pte. Limited
138 Market Street
#04-04 CapitaGreen
Singapore 048946

Email: privacyinfo@newlineuml.com

Last Updated: 25 February 2025